Privacy Policy

1. Data Controller & Business Information

Flight Wiser Claims acts as the data controller for all personal data collected and processed through this website and our services.

2. Scope of This Policy

This Privacy Policy applies to all users, clients, visitors, and customers worldwide. By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

3. Personal Data We Collect

3.1 Information You Provide Directly

3.2 Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Time zone and approximate location
• Pages visited and interaction data
• Cookies, pixels, and similar tracking technologies

4. Legal Bases for Processing

We process personal data under the following lawful bases:

• Contractual necessity – to provide and manage flight compensation services;
• Consent – where required for marketing, cookies, or analytics;
• Legal obligation – compliance with laws and regulations;
• Legitimate interests – business operations, fraud prevention, service improvement, and security.

5. How We Use Your Personal Data

We use personal data to:

• Assess eligibility for flight compensation claims;
• Submit and manage claims with airlines, ADR bodies, and courts;
• Communicate with airlines, authorities, and legal representatives;
• Provide customer support and claim updates;
• Process and distribute compensation payments;
• Improve website performance and user experience;
• Prevent fraud, abuse, and misuse of services;
• Comply with legal, regulatory, and contractual obligations.

We do not sell personal data.

6. Advertising, Analytics & Tracking (Google Ads Compliance)

We use third-party services to promote our services and analyse website performance, including:

• Google Ads, including conversion tracking and remarketing;
• Google Analytics or similar analytics platforms.

These third-party vendors may use cookies, pixels, or similar technologies to:

• measure advertising effectiveness;
• display ads relevant to users;
• analyse website traffic and user behaviour.

Advertising cookies may allow Google and its partners to show personalised ads based on your visits to this website and other websites.

Opt-out options:

• Users can manage or opt out of personalised advertising via Google Ads Settings;
• Users can control cookies through browser or device settings;
• Where required, cookies are only activated after user consent.

7. Cookies & Consent

We use cookies and similar technologies to:

• enable core website functionality;
• remember user preferences;
• analyse traffic;
• support advertising and marketing activities.

Where required by law, we display a cookie consent banner allowing users to accept, reject, or manage preferences. Disabling cookies may affect website functionality.

8. Sharing & Disclosure of Personal Data

We may share personal data with:

• Airlines and aviation authorities;
• Alternative Dispute Resolution (ADR) bodies;
• Courts and legal professionals;
• IT service providers, hosting providers, and analytics partners;
• Payment processors;
• Business partners involved in claim handling;
• Government or regulatory authorities where legally required.

All third parties are contractually obligated to process data securely and only for specified purposes.

9. International Data Transfers

Personal data may be transferred and processed outside your country of residence. Where required, we implement appropriate safeguards, including:

• adequacy decisions;
• standard contractual clauses;
• legally recognised data transfer mechanisms.

10. Data Retention

We retain personal data only for as long as necessary to:

• provide our services;
• pursue and resolve claims;
• comply with legal and regulatory obligations;
• defend or establish legal claims.

Retention periods vary depending on data type and legal requirements.

11. Data Security Measures

We implement appropriate technical and organisational measures, including:

• secure servers and encryption;
• access controls and authentication;
• data minimisation practices;
• staff confidentiality obligations.

While we take reasonable measures to protect data, no online system is completely secure.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• access your personal data;
• correct inaccurate or incomplete data;
• request deletion of personal data;
• restrict or object to processing;
• withdraw consent at any time;
• request data portability;
• opt out of certain data uses (where applicable).

Requests can be made by contacting: admin@flightwiserclaims.com

13. Children’s Privacy

Our services are not intended for individuals under the age of 16, or the minimum legal age in their jurisdiction. We do not knowingly collect personal data from children.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

16. Contact Us

For privacy-related questions, data requests, or concerns:

This Privacy Policy applies to all users of Flight Wiser Claims services.