Damaged Luggage Compensation

Know your rights and claim fair compensation for luggage damaged during your flight

Passengers have clear rights when their checked baggage is damaged during air travel. These rights are protected under international law, specifically the Montreal Convention, which applies to most international flights. Understanding these rights ensures you can claim fair compensation when your luggage is mishandled.

Airlines are legally responsible for the care of checked baggage from the moment it is accepted until it is returned to the passenger. This includes handling, loading, transport, and unloading. If damage occurs while your luggage is in the airline's control, you are entitled to compensation.

Compensation Limits

€1,300 / £1,100

Maximum compensation per passenger

(Approx. 1,288 Special Drawing Rights under the Montreal Convention)

How to Claim Your Compensation

To protect your rights, failing to report damage immediately may reduce your chances of a successful claim. Follow these critical steps to secure compensation.

1

Immediate Reporting

Inspect your baggage immediately upon arrival. If you notice damage, report it before leaving the airport and request a Property Irregularity Report (PIR), which serves as an official record.

2

Filing a Written Claim

After reporting at the airport, you must submit a written claim to the airline within 7 days. Include details of the damage, affected items, and keep copies of all correspondence.

3

Proof and Documentation

Supporting your claim with evidence is crucial. Collect your boarding pass, baggage tag, photos of the damaged luggage, receipts for valuable items, and repair or replacement estimates.

Compensation Options

Depending on the airline, you may receive:

  • ✓Repair: The airline may fix your luggage.
  • ✓Replacement: A similar bag if repair is not possible.
  • ✓Monetary: Financial compensation based on depreciation.

When Airlines Aren't Liable

Exceptions to compensation rules include:

  • ✕Damage strictly due to normal wear and tear.
  • ✕Luggage that was poorly packed or overfilled.
  • ✕Fragile, perishable, or prohibited items damaged inside.

Pro Tip: Act Quickly for Best Results

Always check your baggage immediately, keep all receipts and documents, and file your claim promptly (within 7 days) to maximize your chances of full compensation. For flights departing/arriving in the UK/EU, additional protection laws overseen by the Civil Aviation Authority apply.

Let Flight Wiser Claims Recover Your Damaged Luggage Compensation

Dealing with damaged luggage is stressful, and navigating airline claim processes can be overwhelming. Flight Wiser Claims specializes in helping passengers recover the maximum compensation they're entitled to under international law.

Our team will handle all documentation, communication with the airline, and negotiation to ensure you receive fair reimbursement for your damaged belongings. Don't settle for less than you deserve — start your claim today.

Start Your Claim